Loelia Help

Terms

DRAFT, pending lawyer review. This is not legal advice and it is not in effect. Do not treat it as the customer promise until a lawyer has reviewed it and it is published without this banner. Draft date: October 12, 2026. Effective date: TODO.

The service

Loelia is a household wall calendar. The Android app is distributed on Google Play. The subscription is sold on the Loelia website, not inside the app and not by Google Play. Loelia is offered in the United States.

The company is Loelia Studio LLC, being formed in Texas. The filing is still pending.

TODO: street address once the LLC is filed. TODO: whether use from outside the United States is refused, or simply not offered.

The household account

One login covers one household. The adult who holds the account is responsible for everyone who uses it, including profiles marked Kids. Children do not get separate logins. You are responsible for keeping the password inside the household.

The tablet only signs in. Creating the household happens on the website. Website sign-up is not built yet.

Plans and prices

These are the prices decided so far. They are not on sale until website checkout exists.

A free tester or family plan can be set by Loelia. It is not for sale.

TODO: the final Assist price, and whether Assist has a yearly price. TODO: sales tax. Texas tax on this kind of service needs an accountant. Prices above do not say whether tax is included.

How you pay

Card payments go through Stripe on the website. Stripe is not set up yet. It waits on the LLC, an EIN, and a bank account. Loelia does not take the card number. The tablet never shows a price and never takes a payment.

There is no Google Play subscription.

Trial, refund, and cancel

This section is not settled. Two written decisions disagree, and checkout does not exist yet, so neither promise is on sale.

TODO: Steve picks trial or refund before these terms are published. Do not quote this draft to a customer.

When billing exists, canceling Base is expected to run to the end of the period already paid. The screens for that are not built.

TODO: the exact cancel and refund steps, including who handles a refund email to support@loelia.app, once Stripe is live.

Loelia Assist and AI

Assist raises the household’s allowance for AI features. Those features send text or a photo to xAI. Results are not guaranteed accurate. You check a draft before it is saved. Maps, travel times, and weather can be wrong too.

See the privacy draft for what is sent to xAI, Google, and WeatherAPI.com.

Calendars you connect

You are responsible for the calendars, links, and teams you add, and for having the right to show them to your household.

An iCloud app-specific password can reach more of an Apple account than calendars. Loelia uses it for the calendars you pick. You can delete it at Apple any time. Two-way calendars can write changes back to iCloud.

Signing in with a Google account inside Loelia is not available yet.

Ending the account

You can ask us to delete the household. The buttons in the app and on the website are not built yet. The steps that exist today are on Delete a household. Deletion removes personal information from the live systems and can leave copies in backups for up to 30 days, as the privacy draft describes.

Acceptable use

Don’t try to break into another household, disrupt the service, or upload material you don’t have the right to store. Don’t use Loelia to harm someone.

TODO: a lawyer’s acceptable-use list, including any line other providers require us to pass on (for example a search provider, if one is added later).

The service can be wrong or unavailable

Loelia is software in testing. The calendar, alerts, maps, and AI drafts can be wrong, late, or unavailable. Don’t rely on Loelia as the only record of something that has to happen.

TODO: warranty disclaimer, liability cap, and any consumer-law limits a Texas lawyer requires. This draft does not invent those clauses.

Changes

We will post updates on this page.

TODO: how much notice, and whether a change needs a new acceptance. Product email is not set up.

Law

TODO: governing law and venue. Texas is the expected choice once Loelia Studio LLC exists. It is not decided in a signed document, and this draft does not choose it.

Contact

Email support@loelia.app.